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Service Support

Reliable After-Sales

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       As a localized service provider deeply rooted in the German market, we have established a comprehensive service network covering all 16 German states and major European cities, anchored by our three strategic logistics hubs in Frankfurt, Berlin, and Hamburg. Supported by a trilingual (German, English, and Chinese) customer service team and a 24/7 emergency response unit, we guarantee on-site technical support within two hours—whether your goods are stored in remote rural warehouses or core logistics centers. Furthermore, we maintain close collaborations with leading German logistics partners like DHL and Hermes, as well as customs clearance service providers, ensuring seamless end-to-end coordination from warehousing to last-mile delivery. This eliminates any concerns about cross-border after-sales response efficiency for your business.